FAQ’s about Y Membership and Facility Operations

THANK YOU FOR STAYING WITH US! WE HAVE BEEN BUSY!

In Pennsylvania, YMCA Facilities may remain open with limitations

Below are some of the common questions about how COVID-19 will impact your Y membership, facilities and programs this year. This information will be regularly updated,  so make sure to check back periodically.

We have added a NEW BENEFIT to your membership – CYEDC Branch Reciprocitythis NEW BENEFIT will allow you to visit any CYEDC Branch (Lansdowne, Ridley, Springfield). To be eligible for this benefit,  at least 51% of your Y-visits must be made to your home YMCA. Contact your home branch for more information.

Following the PA Governor’s plan, you can view all of our Health and Safety Plans on our COVID Resource Page.  All YMCA plans follow the PA Department of Health, Chester County Health Department and the CDC guidance for operating safely.

We can assure you that everything we are doing will enable us to continue to deliver on our core mission, doing so to the fullest “normal” extent that is safely possible.

For the good of all, it is vital that everyone cooperate. Compliance is non-negotiable.

last updated: December 30, 2020

UPDATED MASK/FACE COVERING REQUIREMENTS

Cloth Mask/Face Coverings are REQUIRED While Inside the YMCA – After carefully reviewing the requirements and recommendations, we have changed our policy regarding masks/face coverings. Wearing masks are proven to help reduce the spread of the coronavirus. For the Y to remain open, EVERYONE must adhere to the following policies while inside the Y:

Cloth masks/face coverings MUST be worn at all times while inside the Y. This means while:

  • Working out in the Fitness Center / Weight Room
  • Working out in a Group Exercise Class
  • On the Basketball Court
  • While on the Pool Deck, walking to/from the locker room
  • In the Locker Rooms
  • Playing Tennis
  • On the Track

Cloth Masks/Face Coverings may be removed only if you are physically in the pool.

Any individual who cannot wear a face covering due to a documented medical condition, including those with respiratory issues that impede breathing or disability, may wear a face shield. Please contact a membership staff member for the documentation process.

Thank you for your understanding and cooperation in keeping everyone healthy and safe.

the Y will be open

  •  Monday – Friday 5am – 9pm
  •  Saturday 6am – 6pm
  •  Sunday 9am – 3pm

Effective October 1, 2020 we will add a NEW BENEFIT to your membership – CYEDC Branch Reciprocitythis NEW BENEFIT will allow you to visit any CYEDC Branch (Lansdowne, Ridley, Springfield). To be eligible for this benefit,  at least 51% of your Y-visits must be made to your home YMCA. Contact your home branch for more information.

Guests, visitors or YMCA Nationwide Membership privileges have been temporarily suspended at this time.

Everyone entering the Y will be temperature checked upon arrival. Should the temperature reading be above 99.5 or if you are showing any signs of illness, you will not be permitted to enter the Y. For everyone's health and safety, we cannot make exceptions, and we thank you in advance for not asking our staff to do so.

Everyone will be asked the following questions:

  • Since your last visit here, have you had any of these symptoms that is not attributable to another condition?  
    • Cough  
    • Shortness of breath or difficulty breathing  
    •  Or at least two of these symptoms
    • Fever
    • Chills
    • Repeated shaking with chills
    • Muscle pain
    • Headache
    • Sore throat
    • New loss of taste or smell
    • Any symptom out of the ordinary for you  
  • Have you traveled to any states or countries that have high levels of COVID cases, or been in close contact with anyone who has traveled to those areas within the last 14 days?  
  • Have you had close contact with or cared for someone diagnosed with COVID-19 within the last 14 days? 

Everyone will be monitored throughout the day for signs of illness. Should there be a concern, the individual will be asked to leave the Y immediately.

Establishing and maintaining a safe and healthy membership experience remains our top priority.  In all of our planning and preparations we are following all CDC, local, state, and government guidance. We will follow guidelines, mandates and recommendations from the local health agencies & CDC. We are exploring all challenges, options, protocols, and health practices that factor into our ability to deliver  programs safely.

Because this situation is constantly changing, we are continually working and updating our procedures. Some of the new procedures include:

  • Everyone entering the Y  will be screened prior to the start of each day to ensure they are healthy. Anyone exhibiting a fever of 99.5 or higher using a temporal thermometer or other symptoms of illness will not be permitted to enter the Y.
  • Guest & Nationwide Y Membership privileges have been temporarily suspend.
  • We will encourage more frequent hand-washing.
  • We will require that members clean the equipment both before and after each use.
  • We are carving out additional cleaning breaks during the day to allow for extra cleaning in our branches.
  • We have re-arranged equipment and taken some equipment out of service to adhere to the physical distancing recommendations and expect all members to maintain a six-foot distance from other members while using the Y.
  • We have taken several steps to minimize your contact with frequently touched surfaces or items that cannot be sanitized:
    • We have removed all lobby & locker room furniture.
    • We have removed some small fitness equipment.
    • We have removed magazines and literature throughout the building.
    • Our Lost & Found will be emptied each night.
    • Water fountains will be bottle-fill only.
    • All interior doors that can be propped open will remain open.

While the Y will certainly look different, our team is working hard to create a safe experience within the new parameters so that everyone can still safely enjoy the Y.

Your safety is our number one priority and we will continue to adjust to the guidelines and protocols recommended by the CDC and our local health agencies.

We will be keeping you updated on key decisions regarding changes to our programming and safety protocols. We ask for your patience as processes change accordingly.

We will only be using one entrance and one exit for all facilities. If you use a membership card or the app to check in, you will check in as usual at the bar code scanner. All members will be required to have their membership cards for contact-free self-scanning.

  •  Lansdowne branch – enter/exit through the parking lot doors. The Garrett Road entrance will be closed.
  •  Ridley branch – enter/exit through the front doors. The rear entrance will be closed.
  •  Springfield branch – enter/exit through the parking garage doors. The main hospital doors will be restricted to hospital visitations only.

All staff will be trained on social distancing, stable groups, cleaning and disinfecting (according to CDC guidelines), virus spread reduction practices as well as required hand-washing. Each branch will have a designated staff member responsible for making sure that all program participants as well as staff, adhere to the requirements.

Absolutely!

We strongly encourage everyone to review and emphasize the importance of good hygiene everyday.

We cannot offer an opinion on whether or not participating in YMCA programs is a good fit for you. That decision is up to you. We can assure you that, following the guidelines we have been provided, we are doing everything we can to provide the safest environment possible for everyone at the Y.

As of today we now offer Silver Sneakers, Silver and Fit, Healthpartners, Active and Fit and Prime at all locations. Keystone First is coming soon.

You can upgrade your individual insurance membership to a family membership if you wish. Please ask us how.

If the YMCA identifies a member/staff who tested positive for COVID-19 or we learn they are positive, we will take the following steps: 

  • The YMCA will immediately notify local health officials.
  • The YMCA will inform those who have had close contact with a person diagnosed with COVID-19 to stay home and self-monitor for symptoms and to follow CDC guidance if symptoms develop.
    • If a person does not have symptoms, CDC guidance for home isolation should be followed.
  • This initial short-term time allows the local health officials to gain a better understanding of the COVID-19 situation impacting the Y and for custodial staff to clean and disinfect the affected facilities.
  • The Y will work with the local health officials to determine appropriate next steps, including whether an extended dismissal duration is needed to stop or slow the further spread of COVID-19.
  • The affected areas will be closed for 24 hours, then thoroughly disinfected before using it again.

In the case of a confirmed case, the CDC recommends the member/staff not return until: 

  • Authorization by a medical professional OR at least 72 hours have passed since recovery, which is defined as resolution of fever without the use of fever-reducing medications
  • AND at least 14 days have passed since symptoms first appeared OR receipt of a negative COVID-19 test.

Continue to check your email for communication, check our website,  and follow us on Facebook as we will post updates as they develop. Please also always feel comfortable to reach out to us with any specific questions or concerns.

Additional hand sanitizer and gym wipes will be provided for you to use. We would also encourage you to carry you own personal hand sanitizer.

You are invited to donate hand sanitizer to the Y. 

Yes we will! We will continue to offer virtual classes and even start some in-person outdoor classes (weather permitting).

Hours of Operation will be expanded but limited to allow for more deep cleaning/sanitation time.

    •  Monday – Friday 5am – 9pm
    •  Saturday 6am – 6pm
    •  Sunday 9am – 3pm
  • School Age Child Care for children learning virtually or in a hybrid learning modality will continue to operate.
  • Fitness/Wellness Centers will be open for member use.
    • We have re-arranged equipment and taken some equipment out of service to adhere to the physical distancing recommendations and expect all members to maintain a six-foot distance from other members while using the Y.
    • To allow access to as many members as possible, we ask that you manage your workout time efficiently.Where possible, please keep your visit to one hour. We ask you to limit time on cardio equipment to 30 minutes.
    • Members will be required to clean and sanitize the equipment they use including free weight plates and dumbells.
  • We will begin Group EX classes at all branches - registration will be required
    • We will continue to offer virtual fitness classes
    • We will continue some outdoor fitness classes (weather permitting)
    • Limited Aqua Fitness classes
    • Limited Spinning classes
    • Personal Training
    • Competitive swim clinics with limited enrollment
  • We have added a NEW BENEFIT to your membership – CYEDC Branch Reciprocitythis NEW BENEFIT will allow you to visit any CYEDC Branch (Lansdowne, Ridley, Springfield). To be eligible for this benefit,  at least 51% of your Y-visits must be made to your home YMCA. Contact your home branch for more information.
    • Youth Programs, Swim lessons & private swim lessons -  registration required
  • The pools will be open at all branches.
    • All branches are physically different, so please check with your HOME BRANCH about how to enter and exit the pool area.
    • No reservations are required for pool use. However, we will adhere to a maximum capacity at all locations. Aquatics staff will enforce these limits, so you may experience a wait time for pool use. We will strictly follow the posted pool schedules.
    • At the Lansdowne & Ridley branches:
      • During Lap Swim times, there will be 4 lap lanes with a Maximum of 2 people per lane, with two open exercise lanes.
      • During Recreational Swim times, there will be a maximum capacity of 25 members allowed in the pool at any given time.
    • At the Springfield branch:
      • In the Lap Pool, there will be a Maximum of 2 people per lane.
      • The Activity Pool will be available for family swim and open exercise. Maximum of 10 people at any one time.
  • Locker rooms for general member use with distancing restrictions. Showers will be available for use.
  • Reservation Basketball (Springfield Branch ONLY)
  • Tennis & Pickelball
  • Indoor Track (Springfield)
  • Water fountains will continue to be bottle-fill only.
  • All interior doors that can be propped open will remain open.

What will be Closed or Not Available ?

  • Coffee or snack services
  • Sauna (Lansdowne branch)
  • Steam & Sauna (Springfield Branch)
  • Towel service (Springfield branch)
  • Racquetball and Squash (Springfield branch)
  • Pick-up or League Basketball (Springfield or Ridley branch)
  • Pick-up Volleyball (Springfield or Ridley branch)

What you will continue to experience.

  • Everyone will receive a temperature check upon entering the Y. Anyone with a temperature of 99.5 or higher will not be admitted into the Y.
  • We will only be using one entrance and one exit for all facilities. If you use a membership card or the app to check in, you will check in as usual at the bar code scanner. All members will be required to have their membership cards for contact-free self-scanning.
    •  Lansdowne branch – enter/exit through the parking lot doors. The Garrett Road entrance will be closed.
    •  Ridley branch – enter/exit through the front doors. The rear entrance will be closed.
    •  Springfield branch – enter/exit through the parking garage doors. The main hospital doors will be restricted to hospital visitations only.
  • Guests, visitors or YMCA Nationwide Membership privileges have been temporarily suspended at this time.
  • We are carving out additional cleaning breaks during the day to allow for extra cleaning in our branches.
    • Specific areas of our facilities will be CLOSED to members during these times.
    • Schedules of these closings will be posted in each branch.
  • You will see staff wearing PPE (personal protective equipment) appropriate to their jobs to protect themselves and you. Members are required to follow the PA Guidelines for use of PPE important to your own safety.
  • We have expanded our maintenance and cleaning staff, schedules and protocols to maximize sanitizing efforts throughout the building during our hours of operation, during the cleaning breaks when areas of our facilities are closed.
  • We have increased hand-washing supplies and hand sanitizer stations and strongly encourage members to frequently and thoroughly wash and clean your hands.
  • We have taken several steps to minimize your contact with frequently touched surfaces or items that cannot be sanitized:
    • We have removed all lobby & locker room furniture.
    • We have removed some small fitness equipment.
    • We have removed magazines and literature throughout the building.
    • Our Lost & Found will be emptied each night.
    • Water fountains will be bottle-fill only.
    • All interior doors that can be propped open will remain open.

  • Stay home if you don’t feel well.
  • CDC and state guidelines encourage seniors and other vulnerable populations to stay home.
  • Wear a cloth face covering and bring filled water bottle. (ONLY bottle filling stations will be available)
  • Keep the kids at home—no childwatch, babysitting or KidZone services are available and we encourage anyone with kids under the age of 12 yrs old to make other arrangements.

  • Enter through the main entrance.
  • Health screening questions when you enter.
  • No-contact temperature checks at check-in. Anyone with a temperature of 99.5 or higher will not be allowed to enter the Y.
  • Social distancing required at all times in the facility.
  • Cloth Masks/Face Coverings are REQUIRED while inside the YMCA.
    • After carefully reviewing the requirements and recommendations, we have changed our policy regarding masks/face coverings. Wearing masks are proven to help reduce the spread of the coronavirus. For the Y to remain open, EVERYONE must adhere to the following policies while inside the Y.  This means while:
      • Working out in the Fitness Center / Weight Room
      • Working out in a Group Exercise Class
      • On the Basketball Court
      • While on the Pool Deck, walking to/from the locker room
      • In the Locker Rooms
      • Playing Tennis
      • On the Track

Masks/Face Coverings may be removed only if you are physically in the pool.

Any individual who cannot wear a face covering due to a documented medical condition, including those with respiratory issues that impede breathing or disability, may wear a face shield. Please contact a membership staff member for the documentation process.

  • Capacity for the areas in the facility will be limited.

  • Staff wearing masks and appropriate PPE.
  • Staff conducting disinfecting of high-touch surfaces and equipment regularly per CDC and local health guidelines.
  • Amenities and certain areas in every facility temporarily not available.
  • No contact payments are preferred, but we will have a drop box for cash and check payments.
  • A slow and measured approach to rebuilding full & robust program offerings.
  • In the Wellness/Fitness Centers, access to all wellness and exercise equipment (cardio, machines, weights) will be limited to maximize physical distancing; certain equipment pieces will be unavailable for use.
  • Increased signage throughout the building to encourage physical distancing, hand washing and promote cleaning efforts.
    • Cloth Masks/Face Coverings are REQUIRED while inside the YMCA.
      • After carefully reviewing the requirements and recommendations, we have changed our policy regarding masks/face coverings. Wearing masks are proven to help reduce the spread of the coronavirus. For the Y to remain open, EVERYONE must adhere to the following policies while inside the Y.  This means while:
        • Working out in the Fitness Center / Weight Room
        • Working out in a Group Exercise Class
        • On the Basketball Court
        • While on the Pool Deck, walking to/from the locker room
        • In the Locker Rooms
        • Playing Tennis
        • On the Track

    Masks/Face Coverings may be removed only if you are physically in the pool.

    Any individual who cannot wear a face covering due to a documented medical condition, including those with respiratory issues that impede breathing or disability, may wear a face shield. Please contact a membership staff member for the documentation process.

  • We suggest that that you bring a water bottle from home. Only bottle filling stations will be available.
  • We recommend that the vulnerable populations of our Y members to be cautious and follow recommended guidelines on when to start being away from home more.

QUESTIONS?

Please review all of the information provided here. If you still have other questions not answered in our communications, contact Steve Smith (ssmith@cyedc.org) through email.